Keenan Funeral Homes - Elm
238 Elm St, West Haven, CT, 06516
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Connecticut
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I’m very grateful for the compassion and care shown by everyone at the funeral home. They made everything beautiful and peaceful during such a hard time for our family. My dad looked so nice they did an amazing job with his makeup, and he looked just like himself. The gentleman greeting guests at the door was wonderful, especially with the little kids. Everything was handled with so much respect and kindness. Thank you for making my dad’s service so special.”
— Glorivette Sanchez
“Stevie has been such a tremendous source of comfort during tremendous loss in our family. We lost my grandfather and uncle within 11 days of each other and Stevie at Keenan helped us with our final arrangements for both. Her knowledge, calmness, and strength will be remembered for our family, always. Thank you Stevie and the Keenan team for all your hard work and professionalism. The facility was immaculately kept and a source of comfort during grief.”
— Morgan Pierpont
“We went with Keenan to do a memorial service for my brother that departed. We met with Estavia and immediately felt a sense of calm with her. It's really difficult to describe the feeling of walking in a funeral home, I hate it, but Estavia really handled everything with grace, was super accommodating and really did go above and beyond. The whole service was set up perfectly and everything went amazingly thanks to her and her colleague Dave. A+ all around. I like to say I look forward to doing business with them in the future, but that means another loved one passes. I don't want that. But when it does happen, I definitely will be using Keenan”
— keith dixon
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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