Phelps Funeral & Cremation Services
311 Hope Dr, Winchester, VA, 22601
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Virginia
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“The Phelps team is a high functioning, empathetic and compassionate group of individuals. They were efficient, provided guidance and the communication was excellent. All matters were done in a professional manner and great care and consideration of my family was provided at all time. I highly recommend this organization!”
— Rick L
“Travis and his team made arrangements super simple. Everything went smoothly. Travis has an amazingly comforting tone and is excellent in his profession. They made services beautiful and small touches unforgettable. Thank you to Phelps Funeral Home for being there and making sure every detail was discussed and carried out. What we experienced as family during mourning was much appreciated especially their professionalism.”
— Jennifer Martin
“Phelps was very easy to work with, professional, respectful, large menu of options to choose from depending on your specific needs. Extremely responsive in taking care of all arrangements. Highly recommend Travis and his team.”
— Will Moore
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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