Wilson & Kratzer Mortuaries Civic Center Chapel
455 24th St, Richmond, CA, 94804
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“My brother passed away this year and Ms Darolyn Fox was in charge of his service. She was truly the biggest blessing in the most tragic time for my family. We couldn’t have asked for a better person to guide us through such a difficult time. She was patient, extremely helpful with everything, and gave us a much needed comfort for what we were going through. The service for my brother was beautiful, she really made sure to help us honor him in the best way possible. There were many working hands in this process and the whole staff in general did an amazing job as well. I can’t imagine the strength it takes to do this job, but she does it with grace and you can tell she’s someone who genuinely cares. I will never forget her and will always be so thankful she was there to help us through this journey.”
— Summer Fenk
“The staff at Wilson & Kratzer Mortuaries - Civic Center Chapel truly embodies the motto "Where Compassion and Care Intersect." From the moment we entrusted them with our beloved mother until the final funeral service, the team was respectful, patient, kind, and supportive. Our family worked closely with Darolyn Fox, who took the time and care to guide us through every step of the process with gentleness and compassion. Despite our grief, Darolyn brought smiles and warm-hearted laughter to our experience. We cannot express our gratitude enough! With heartfelt thanks,”
— Venus McMurrian
“We chose Wilson and Kratzer Mortuary to care for my mom, the Matriarch of our family, who recently transitioned. They'd provided services years prior for another family member, and were highly recommended. Thank you to Sylvester and the entire staff for showing our family great compassion, care, and understanding during this most emotional and difficult time. Highly recommended. Houston S”
— Houston Smith
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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