Companion Funeral & Cremation Service

“I wouldn’t recommend this funeral home to absolutely anyone. I have never been able to get a funeral director or manager on the phone. It is always, “We’ll take a message,” and no one ever gets back to you. My father passed away on Christmas and has been with this funeral home since the 26th. We weren’t able to make arrangements until the 29th, which already felt off, but I shrugged it off due to the holidays. Making arrangements went smoothly, and Ava was wonderful until she completely ghosted us. I was told it would take 10 to 14 business days before I could collect my father’s remains, and that if there were any holdups after three days, she would reach out. I waited and waited and never heard anything, so I called yesterday for an update. I was absolutely shocked when the gentleman on the phone told me they still had not received the signature for the cremation permit from the Medical Examiner. I was also told that Ava would be back from a funeral within an hour and would reach out to explain everything. I waited two hours and called back, only to be told she was still not in the office, but they would leave her a message. So I called the Medical Examiner’s office myself. Not only had the signature been sent over a week ago, but it had taken Ava a week and a half just to send them the cremation permit to sign. I waited all day today for her to reach out and called again, and you guessed it, I got another “we’ll take a message.” I called back yet again, absolutely livid, asking for any funeral director from any location to get on the phone or meet with me today so I could get answers about my father. Nobody would answer. Their “Open 24/7” line is an absolute joke. This is completely unprofessional and ridiculous behavior, unlike anything I have ever experienced. As of now, still nobody from the funeral home has reached out to update me about my father. A grieving child should NEVER have to go on a wild goose chase for answers about their deceased parent who is supposedly under the care of a funeral home. I pray this never happens to anyone else who uses this funeral home.”

— Brooklyn Perry

“I wholeheartedly recommend Binh Morris from the Chattanooga office; he was simply outstanding in assisting with the arrangements for my son. From start to finish, he demonstrated exceptional compassion and care, which truly eased my anxieties during this difficult time. His ability to explain everything with such clarity and meticulous detail was invaluable, and I am immensely grateful for his professionalism and empathy.”

— Kim Goins

“Very good experience with Companion Funeral Cremation Services. They were very compassionate and helpful. And a special shout out to Ava, who will talk you thru the process with the kindest, softest, and most calmness I've ever known. Thank you to everyone for your support during my family's hardest time. Will definitely be using their services from now on.”

— shoes4me 1965