Hays Funeral Home
56 Main St, Northborough, MA, 01532
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“During the process of helping me handle my wife's funeral arrangements, Jeff was incredibly compassionate, guiding me through each step with great ease and professionalism. We have some language barrier, Jeff has been explaining things very patiently. I am especially grateful that they restored my wife's appearance so beautifully, making her look as if she were simply sleeping. The entire user experience, from beginning to end, was excellent. Thank you so much, and best regards to your compassion and professionalism !”
— Ning Ji
“We were lucky that my In-Laws had picked Hays Funeral home years ago when they were planning, because that gave us the opportunity to work with Jeff and Rachel Koopman when my wife's dad passed away recently. Throughout the entire process, Jeff was there to help us put together a memorial service that our dad would have wanted. Jeff exceeded our expectations, and gave us a beautiful service to honor the life of a good man. We are very grateful for the help and support from Hays and couldn't have asked for more.”
— Steve Miller
“Jeff and Rachael helped us celebrate my mom’s life in the most thoughtful way. They honored her memory as the kind and giving person she was, with compassion and care in every detail. Jeff went above and beyond to make sure everything was right. We are so grateful for the comfort and support they gave our family.”
— Jim Bruce
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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