Heritage Funeral Home - East Brainerd
7454 E Brainerd Rd, Chattanooga, TN, 37421
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Tennessee
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Everyone at Heritage Funeral went out of their way to make the celebration of my Mom’s life special. Curtis Ottinger is one of the most kind and caring people. Thank you for all that you do. The blanket looks exactly like her.”
— Kelly Bell
“Curtis and his team at Heritage Funeral Home – East Brainerd Chapel are truly a blessing to families during the hardest moments of life. I brought a dear friend to them as she was preparing to bury her husband, and the compassion they showed was truly above and beyond. Curtis listened to every need with patience and kindness and made sure every detail was handled with care. Losing someone you love is incredibly hard, but Curtis has a special gift for helping families through their grief and making such a painful season just a little easier. I can’t recommend Heritage Funeral Home East Brainerd enough”
— Daniel
“The staff at Heritage Funeral Home, especially Ron, went above and beyond during this tragic time for my family. I could of not had picked a better place or a better group of people to help me during this time. They were very informative and walked me through the entire process with no rush. They are truly a wonderful group of people who genuinely care about the families. Can't thank them enough for everything they have done to help make this time easier for me and my family.”
— Samantha Dollmont
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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