Dreier-Giltner Funeral Home
1717 Portland Ave, Rochester, NY, 14617
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in New York
$3,368 – $10,595
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,368–$10,595. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Our family has used Dreier-Giltner funeral home since it was first founded by Ed Dreier. We have had funerals under the guidance of Alan Giltner and now, most recently, with Shawn Giltner on the death of our sister. Shawn compassionately took our phone call in the middle of the night and met with us the next morning to make the arrangements. He was always kind and professional and responsive to any questions we had. He put together an absolutely beautiful memorial folder that will be a precious keepsake of our beloved sister. Thank you so much for all that you did to get us through this sad and difficult time. You were there for us from our initial phone call to being with us at the graveside. You handled everything with such kindness and sensitivity. We are so grateful.”
— Susan DeLeys
“Shawn and his assistant Sarah did a wonderful job for my mom’s wake and funeral. They were very easy, helpful and personable to work with. They added in some very special extras that meant so much to us. They were recommended to us, and my siblings and I highly recommend them to help you during your difficult time as well.”
— Chris & Myrna Owens
“We can't speak more highly about our experience with Dreier-Giltner Funeral Home in Rochester, NY. Shawn was readily available, respectful, and provided sound advice, helping us set up a trust in advance for funeral expenses for my mother at our request. He added touches at the wake that personalized the experience for us and meant a lot to my family. His assistant, Sarah, was at hand to answer our many questions. We're entirely happy that we chose Dreier-Giltner for our mother's funeral.”
— Donna N. Murphy
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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