Neptune Society
5890 S Virginia St Suite 4-E, Reno, NV, 89502
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Nevada
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I would like to express my sincere gratitude to the Neptune Society of Reno for the compassionate care and professionalism they showed while handling my mother’s final wishes. During such a difficult and emotional time, their team made an incredibly challenging process feel more manageable. Denice, Elizabeth, and Mercedes were truly supportive every step of the way. Their kindness, empathy, and understanding meant more than words can express. Losing a mother is a profound loss, and their genuine compassion helped me feel supported when I needed it most. I am especially grateful that my mother chose to preplan her arrangements with the Neptune Society. Having those plans in place helped reduce the confusion and chaos that often follows a loved one’s passing, allowing me to focus on grieving and honoring her life. The team kept me informed throughout the entire process with clear and consistent communication, which gave me a sense of comfort and reassurance. Denice went above and beyond in helping me navigate everything. She is an incredibly kind and compassionate person who truly understands the depth of loss. Her care and patience made a meaningful difference during such a difficult time. I am deeply thankful to the Neptune Society of Reno for handling my mother’s passing with grace, dignity, and timeliness. Their professionalism and heartfelt support will always be remembered. Thank you for helping me through one of the hardest moments of my life. —”
— Sheri Bourne-Avis
“Everyone at Neptune was very helpful to us in understanding the process and was more than kind and respectful. Our family would highly recommend them to help your family in your time of need. They kept us updated and informed every step of the way. We’re glad we chose them.”
— Bob Kunich
“The Neptune Society in Reno provided exceptional service during a very difficult time. Their staff was professional, compassionate, and highly responsive throughout the cremation process for my close friend. They handled every detail with dignity and care, offering clear communication and respectful support. I am sincerely grateful for their professionalism and would confidently recommend their services.”
— Tatiana Pyatina
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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