West Florida Funeral Home
1200 W Gadsden St, Pensacola, FL, 32501
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Florida
$2,495 – $7,848
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,495–$7,848. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“West Florida Funeral Home truly went above and beyond during one of the most difficult times for our family. From the moment we walked in, we were treated with compassion, patience, and genuine care. The entire staff was incredibly professional, knowledgeable, and attentive, making sure every detail was handled with dignity and respect. I would especially like to thank Caleb, who was absolutely outstanding. His kindness, professionalism, and deep knowledge helped guide us through the entire process with clarity and comfort. Caleb took the time to answer all of our questions, explain every step, and ensure that our wishes were honored. His calm and caring demeanor made a world of difference during such an emotional time. West Florida Funeral Home provided exceptional customer service, and it was clear that they truly care about the families they serve. We are deeply grateful for their support and highly recommend them to anyone in need of compassionate and professional funeral services.”
— Anissa Cole
“Cori and Caleb were both so kind and understanding. My husbands death was quick and unexpected,and needless to say I was in a daze.I had many questions and requests, they both were always eager to help and patient with my many calls and questions. They helped me get through this very difficult process with much kindness and I truly felt they were taking excellent care of my husband. God bless them both.”
— paula castleberry
“To Mr. Caleb Anderson, Ms. Cori and the West Florida Funeral Home team. I am writing this to share the utmost respect caring and gratitude to the West Florida Funeral home. Words cannot describe the level of caring, compassion, sensibility, and professionalism that your team and you displayed during one of the most difficult times for my wife and me. Before my mom passed away you and your team provided all the necessary information and procedures to pick up my mom, the necessary documentation to transport my mom from Pensacola to Puerto Rico. Along with the coordination with the funeral director in Puerto Rico by providing them with flight times, airlines, and all the necessary supporting documents to make the transition seamlessly. I personally was very impressed in the manner Mr. Caleb worked with the nurses and doctor at the nursing facility where she resided. Your prompt decision to make the necessary corrections to the documentation in which they erred three consecutive times. In addition, addressing the need to transport my mom as soon as possible when the airlines wanted to wait an additional day. Once my mother arrived in Puerto Rico the viewing was a few days later. My family and her friends that attended the viewing along with the funeral home were amazed and very impressed with the quality of work and preparation your team performed. From my entire family and myself, we want to express from the bottom of our hearts our most sincere gratitude to the entire team. May the Lord almighty bless you and your team. Thank you - Thank you – Thank you.”
— Edward Negron
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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