Diablo Valley Cremation & Funeral Services
2261 Commerce Ave, Concord, CA, 94520
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“Really disappointed with their Tribute Store and website. Spent almost $300 on a floral arrangement/spray and even though the wording looked good in the review before submitting, the 2 letters with special characters became completely omitted when posted online and shared with their local florist. The Spanish letters with a tilde completely disappeared, affecting our family's surname and card. What I don't understand is how the banner on the flowers got distorted?! There were no special characters on the banner, yet it was obvious they had to fix it last minute with a marker. How does a "p" get confused with an "o"?Unfortunately, when I noticed at midnight, the night before the service, I immediately sent an email but got no response the following morning. I then tried calling as soon as I could the next morning before the service but I was told that they had no idea which of their florists to reach out to since they use many of them and the first to confirm the order gets their service. I was also told they could not edit the online Tribute wall, that they will have to reach out to their website developer for that. Then, I was told that the flowers were already at the funeral home anyway and therefore too late to make any changes.”
— Ixel Chavez
“I selected Diablo Valley because the reviews were so positive so it's fitting that I write a review. Communicating with Elizabeth and team was easy and they were always super responsive. There was no upselling or push for additional services and yet they were open to answering all questions in an effort to meet our needs. All services were completed swiftly and it was a simple process to pick up the ashes. They worked hard to make a difficult time in our life as easy as possible - a job well done. Thank you.”
— joyce densmore-thomas
“Losing a loved one to a sudden, tragic death brings a level of traumatic grief that is difficult to navigate. Despite the pain of this reality, we were faced with the task of making final arrangements. I am incredibly grateful to my stepson and his mother for their diligent research in choosing Diablo Valley. A special thank you to Sidney for her unwavering dedication, quick responses, and the extra effort she put in to ensure a seamless process during our time of need. I am so grateful to have met you , Sidney. Diablo Valley Cremation is lucky to have you.”
— J M (JayM)
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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