Family Heritage Funeral Home
100 Albert Gallatin Ave, Gallatin, TN, 37066
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Tennessee
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“One of the workers was assisting and letting cars pull out of their parking lot For a funeral that had just ended. However, it was pretty hard to tell that there was a funeral going on because it was right at the end of a school day. Instead of letting the cars pull out on their own and the cops direct them this lady put herself out in the middle of the street almost got ran over in attempts to stop cars from passing by Although like I said, it was pretty hard to tell there was a funeral going on. She was very rude in the matter, throwing her hands up at the cars like we knew what was going on. Need to do a better job of being human.”
— Dakota Davis
“The owner fired a staff member over the phone shortly after the staff member’s wife passed away. The staff member was a key reason why we would choose this location, he brought some joy and happiness even in a time of sadness and mourning. Not even to mention the harassment from the owners wife to the daughter of the staff member for informing the public.”
— Garrett
“Family Heritage Funeral Home was really disappointing to us when mother passed away in April 2023. Although the facility was clean and the staff were accommodating, we were extremely embarrassed when we got to the Sumner Gardens to lay mother to rest and found out that it could not be accomplished due to the incompetency of the staff as they forgot to order the vault that was required to complete the burial. This made all of our out-of-town guest very disappointed. It left the family very upset as no explanation could be given as to why it occurred and other arrangements had to be made to allow mother to rest in peace. After this experience, other options are being considered before placing our family members in their care again. Since posting this review almost 3 yrs ago, this facility has continued to disappoint. They forget to order the vaults if needed for a service and have even gone as far as tonnot have the graveside ready when the families show up for the graveside interment. What a shame how they are performing their services and treating the dead.”
— Alethia Perry
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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