Neptune Society
1455 Santa Rosa Ave Ste B2, Santa Rosa, CA, 95404
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in California
$3,244 – $10,202
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,244–$10,202. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“Our experience with the Neptune Society was truly outstanding during a very difficult time. From the very first phone call, they were professional, organized, warm, courteous, and deeply considerate. Knowing that I only had to make one call when my mom passed—and that Neptune took care of everything else—gave me an incredible sense of confidence and peace of mind. I am so grateful that my parents made the decision years ago to purchase this service with Neptune. Because of that experience, my spouse and I will be signing up as well, so that our own children will have the same reassurance and support down the road. I cannot recommend the Neptune Society highly enough.”
— Tracy Caton
“My mother hired Neptune to take care of her death arrangements. She passed away 20 days ago and we are still waiting for her death certificate. We left 3 messages last week with NO response. Very concern about this company. Response - We have been trying to reach "someone" at Neptune, hence my review. Since only the answering service screens the calls, we have left 7 messages in the last week with no call back.”
— Laura Troy
“My family has used Neptune Society for generations. The staff is kind and efficient. They can guide you through the difficult journey of losing a loved one and taking care of the remains. We were very happy to have them prearranged and on our team.”
— Radha Stern
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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