Ratell Funeral Home
200 Main St, Springfield, MA, 01151
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Massachusetts
$3,119 – $9,810
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,119–$9,810. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I cannot express enough my deepest gratitude to Roo who helped me at a very difficult time. She was compassionate and accommodating. Ratell Funeral Home is a true testament to professionalism and caring above and beyond the industry standards. Thank you.”
— kim Bauman
“All the staff at Ratell are awesome! They make a difficult time much more manageable. Roo, Elizabeth, Chris, and Caitlyn (I hope I'm not leaving anyone out) are compassionate and great at what they do.”
— John Calvanese
“Chris and his staff were wonderful to us in our time of need. We were treated like family. They were so professional and helpful. They handles any request we had and were priced right. I have recommended them to other family members. Would definitly use Ratell Funeral Home again. Thank you Chris for treating my dad with the respect and care he deserved, and for being so wonderful with our nmany family memebers.”
— Kathleen Demarest
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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