Borthwick Mortuary
1330 Maunakea St, Honolulu, HI, 96817
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,618–$11,380. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Business Hours
What Families Say
“I was very surprised that Shelby came to our house on her day off and provided me and my wife, Linda, with excellent personal service. She definitely knew the product line that Borthwick Mortuary had to offer and provided us with all the options that we needed to select the right funeral plan for us. She is a true professional.”
— Kyle Yamada
“I appreciated how patient and thoughtful the staff were. Especially for someone not familiar with handling death arrangements, it's already overwhelming. Borthwick is an excellent place to consider if the unmentionable does happen, they will 100% take care of you!”
— Kaleiwaihoola Hanchett
“Staff especially Jennifer were ammazing in this time of funeral planning. All details were carefully explained. Areas for customers were very clean and comfortable. They have been in business for a long time and due to their caring attitude they will be there as long as people need them in the future. If you are in need for funeral services I would definitely recommend them.”
— DAVID LIM
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
Are you Borthwick Mortuary?
Claim your free listing to receive the families we connect you with, show your services and pricing, and partner with MedaSynq — at no cost.
Claim your free listing