Hartsell Funeral Home & Crematory
460 Branchview Dr NE, Concord, NC, 28025
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“We chose Hartsell Funeral Home to take care of Our Mother and her service.Kenny went up and beyond to make sure we understood our options and helped make it a little easier on us. From the beginning moment till the last Hartsells made everything perfect for our mothers home going and our family..Thanks to everyone that helped with mom's wishes.God Bless”
— Sheila Crites
“My first introduction to Hartsell Funeral Home of Concord was being greeted by Greg Collins. I can’t express the kindness, the gentleness, the nurturing, and the great information that was given to us. It truly felt like you were sitting at the table with Family and discussing steps for a service. The team at Hartsell went above and beyond to accommodate us. Kenny took us under his wing as well as Jennifer in the office. Collectively they made sure everything was in place and included hugs and comfort along the way. We can’t thank them enough for the care they gave us in the midst of a tough time. Many Blessings on you all.”
— Ginny Wirth
“I had a major issue with Hartsell. I wont go into details. However within 24 hours. The owner contacted me. After a short conversation. He had both apologized and taken care of the issue. Things happen we all know this, but the fact that my issue was taken so seriously and in such a complete manner. It really made a difficult time just a bit better.”
— neil werdal
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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