Phaneuf Funeral Homes and Crematorium

“Max at Ker Phaneuf was a tremendous help upon passing of my cousin, Sylvia. Tender care was provided from the moment they took possession after she passed. He coordinated all this with me via phone/email/text when I wasn’t personally there. Sylvia had a pre-paid funeral policy with Ker Phaneuf and they honored her wishes perfectly. Out-of-pocket costs were only those not guaranteed in the pre-paid contract and were minimal. Max coordinated the service with the church and cemetery and went out of his way to keep up with last minute attendees to her interment. Highly recommend!”

— Rebecca Compton

“Losing my father was already one of the most painful experiences of my life, but what happened with this funeral home added an entirely new level of heartbreak. We entrusted them with handling the burial of his urn, only to be blindsided by a serious miscommunication that left us shocked and deeply hurt. Max, our point of contact, led us to believe that the existing casket vault at the gravesite would be opened for the urn. Instead, after the ceremony—already emotional and heavy—we were shown a small 2x2 hole. There had been no discussion beforehand about needing a separate urn vault, nor were we given that option. Because of this oversight, we had to take the urn home with us—an absolutely devastating turn of events that no grieving family should have to endure. To make matters worse, we are now forced to privately purchase an urn vault and pay for a second grave opening. Max did acknowledge this was his error, but unfortunately, the funeral home has refused to make it right. It’s not about the money. It’s about principle, respect, and basic human decency during an already painful time. We only used this funeral home because part of my dad’s services were pre-paid. If we had known what we were going to experience, we would have never chosen them. Having to “bury” him twice is something that will stay with us forever. Please consider our experience before entrusting them with your loved one’s final arrangements.”

— Angie Landry

“We had the best experience with Ker/Phneuf Funeral Homes at ojr time if need. The staff was extremely professional and took all of our needs and wants into consideration. I'd recommend their service's to anyone in need.”

— Linda Edwards