Cook-Walden/Forest Oaks Funeral Home & Memorial Park

“I engaged Cook-Walden Forest Oaks for my wife’s and daughter’s service. Be prepared for common sales structures: “good-better-best” pricing, “sticker shock” anchoring, a “gauge tactic” (suggesting a premium option to see if you’re prepared), and the loss of bundled discounts once you remove items. Even after removing services, our total remained close to the original anchor. Financing was offered as six months no-interest. What many people do not understand is that if the balance is not paid in full within that period, interest — over 30% — can be applied retroactively from day one. In a moment of grief, that can turn into long-term debt. We resolved a plot numbering error at no immediate cost, though an additional $5,000 was later added under cemetery charges. On the day of the service, both public bathrooms were out of order and exposed switches were present in the whole area while children were in attendance. I am giving two stars. The facility itself is clean and visually well kept. The process and financial structure, however, left me unsettled. To employees and others in this industry: I encourage you to step back and consider how these structures feel to families in their most vulnerable moments. To anyone reading this: Take your time. Bring support. Shop your options (urn and flowers for example) Review contracts carefully. Understand financing terms completely. You are allowed to pause. And if you’re reading this while grieving. I am truly sorry for your loss.”

— Jose Castillo

“They assisted us during time of hospice with our loved one until we said our final good-byes at the graveside service. They helped us find the perfect violinist to play our loved ones requested music at the graveside service. So many in attendance commented how beautiful the service was. They were a good partner helping us plan and fulfill our loved ones requests.”

— Tracy Leigh

“I just can’t say enough how wonderful experience I had during all the process to organize my husband memorial service. Special thanks to my funeral director Kim Isaac. And her team She was there with me all the way till the end. Make my life way more easier. The place was decorated so beautifully done every guest was amazed at the place I got so many compliments and everyone enjoyed the service so very much thank to Kim she put all my ideas together definitely I will highly recommend Dignity memorial Cook-Walden /Forest oaks Funeral Home to anyone that had the need of your services. Thank you so much for being there for me in this difficult times I definitely appreciate your help and dedication Mrs. M. Buxkemper”

— Martha Buxkemper