Norris-Segert Funeral Home & Cremation Services
132 Fremont St, West Chicago, IL, 60185
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Illinois
$2,620 – $8,240
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,620–$8,240. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“First impressions are always important and Ron greeted me with professionalism and kindness. He made me feel at home and offered condolences for our family’s loss. Second, the inside of this place was very pristine and clean, plus a lot bigger than what it appears on the outside! So, I gave my thumbs up to the rest of the family and we had no regrets using this funeral home for my Dad’s service. Ron has been in this business for about 20 years and his knowledge and expertise really showed that. He discussed everything from start to finish and was very transparent with costs and what his services covered. He even recommended flower shops and even several local banquet halls for our after service luncheon. The places we used were both affordable and great choices too! I would highly recommend using The Norris-Segert Funeral Home and would give higher than a 5 star rating if possible. Thank you Ron!”
— Arnie
“The 5 star ratings accurately reflects the experience you will have working with Ron. From beginning to end, he is top notch and helps make the arrangements as seamless as possible. He explains everything clearly and is very upfront about rules, traditions and costs. He is very attentive and promptly responds to inquiries and is very accommodating. During this most difficult time, he truly helped make this process as easy as possible and it turned out beautifully. From helping obtain death certificates, securing a priest, promptly updating the obituary page, creating heartfelt prayer cards, recommending florists and venues that worked out perfect, putting up a touching slideshow and having the service live-streamed for those unable to attend and then supplying thank you cards…the list goes on. I am very grateful that we chose the right place to work with during such a rough and emotional time.”
— Sheila Delacruz
“Ron was of great help and his experience was great! Got my dad ready. time expected for my dad to get to Mexico was bout week n half to week it probably took less than that! Thanks to Ron his family and long time great friends got to see him here and in Mexico. Open casket both times. All the paperwork was done and handled by him. With ease and in a fast motion thanks to Ron!”
— antonio soto
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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