Caribe Funeral Home

“This was, without exaggeration, one of the most appalling service experiences our family has ever endured. During a time defined by grief, vulnerability, and emotional strain, the funeral home demonstrated a profound absence of empathy, compassion, and basic human sensitivity. The atmosphere felt cold, transactional, and disturbingly impersonal, more reflective of a sales operation than an institution entrusted with guiding families through loss. The staff appeared emotionally detached and poorly equipped to handle grieving families. Interactions felt mechanical, rehearsed, and devoid of genuine care. Rather than feeling supported, we often felt like obligations being processed. Equally troubling was the lack of transparent communication. Information was unclear, expectations were not consistently managed, and the overall process felt disorganized and unnecessarily stressful. At a moment when professionalism and sensitivity are paramount, the experience instead compounded an already painful situation. Funeral homes exist to provide dignity, guidance, and compassion. Unfortunately, this establishment delivered none of those in any meaningful sense. I would strongly caution others to consider their options carefully. Martin Family”

— Creative Fusion NC

“My family had a very disappointing and stressful experience with this funeral home during one of the hardest moments of our lives. The day of my grandmother’s funeral, I called hours ahead to confirm what time her body would arrive at the church where the service was scheduled to be held. I spoke with Bob and he said “roughly 30 minutes before the service,” but never even confirmed who I was calling about. Shortly after, another family member called and provided my grandmother’s name. We were then told that her body was still at the funeral home and had been placed in one of their pulpits. This was extremely concerning because we never paid for or requested services to be held at the funeral home. We were very clear that the service would be at her church. When we questioned this, Bob became very disrespectful and began yelling, saying he had other funerals going on and didn’t know if he would even be able to get a driver. I remained calm despite being overwhelmed with grief. He was very dismissive, argumentative, and unapologetic. Eventually, once a driver was arranged, his attitude suddenly changed. Where was also no communication beforehand that six people would be needed to carry the casket into the church, which created unnecessary confusion and stress because at the time the body arrived there wasn’t enough men there yet to carry it. We had to ask random men off the street to assist. Had this been communicated during the time that I called him, we would’ve arranged for people to be there. This was also my first time losing someone so close to me and having to plan a funeral, and instead of being guided or supported, I was treated as if I should already know how everything works. At such a vulnerable time, funeral homes should make families feel safe, secure, and supported through the process. Unfortunately, that was not the experience I had here. After the funeral, we discovered multiple mistakes on the death certificate. When I called to ask how to correct them, I was told to bring the original documents along with a black-and-white copy showing the corrections. I was also told that if the error was on their part, there would be no charge, which was clearly the case because I had provided all of the correct original paperwork. Before making the trip to Brooklyn, I called to confirm it was a good day to come in. The woman at the front desk (the girl with dreads), Anna, responded extremely rudely saying “Not really,” before even asking who my loved one was. Her attitude was incredibly disrespectful. My mother later dropped off the corrections and went over everything with a staff member to show them exactly where the errors were made. After she left, another staff member called me and tried to charge me, which I refused because I provided the original document I filled out the day of to show the error was on their part. This funeral home showed very little compassion, poor communication, and unprofessional behavior during a time when families are grieving and need support the most. The only person who was kind and professional throughout this process was Brianna, and I truly appreciate her. However, Anna (I believe that’s her name, she has dreads) and Bob we dealt with were extremely rude and dismissive. Losing a loved one is already painful. Families should not have to deal with this level of stress, confusion, and disrespect while trying to lay their loved one to rest.”

— Dominique Bramwell

“Losing my father suddenly left us overwhelmed and unsure where to begin. The compassionate funeral services guided us step by step with calm and respect. Every part of the funeral arrangements was handled thoughtfully. A truly trusted funeral director who supported our family in Brooklyn during an incredibly hard moment.”

— Russell Simpson