San Jose Funeral Home

“We chose this funeral home because my mother had selected it through a prepaid plan. Unfortunately, our experience during her services was extremely disappointing and added unnecessary stress during an already heartbreaking time. Tanya was the person helping us and she took her time with us. However, I don't know who dropped the ball with other important details. There were several mistakes with the service information, including multiple misspellings of my mother’s name and incorrect details posted online.Initially , the service information was not listed , so people started reaching out asking if we were having services for my mom. In addition, the prayer service time was listed as 7:00 PM on the website, even though we were told it would be at 6:00 PM. This caused confusion for many of our guests. I had to make multiple calls and send several emails just to have the information corrected. The most upsetting issue was that the clergyman was never properly notified of the time change. He believed the service was at 7:00 PM and arrived 20 minutes late to what was actually a 6:00 PM service. Instead of greeting people who came to offer condolences, I was on the phone trying to locate the person who was supposed to be leading my mother’s service. A staff member should have followed up to confirm his arrival well in advance. This caused unnecessary stress on myself and siblings. While the clergyman recommended by Tanya was kind and personable, but he did not take time to get to know my mother beyond the basic facts provided to him. He literally read the minimal factual information shared with him from the funeral home without reviewing her obituary or asking the family for personal stories made the service feel impersonal. Families deserve a tribute that reflects the life and personality of their loved one. It could have been brief but impactful. Additionally, my mother’s prayer cards were not what I expected. The picture was tiny, the cards were not laminated, and we were never informed that they would not be. The quality felt cheap, and my prayer card was placed in my purse and now it is all folded. We would have gladly paid for an upgrade had that option been communicated. we had requested additional cards and I'm not certain if that request was honored because we ran out of cards really fast. Although corrections were eventually made, accuracy and organization are essential during a time of loss. Families should not have to manage errors, chase updates, or worry about miscommunication while grieving. I hope this feedback is taken seriously so that other families do not experience additional stress during such a vulnerable time. Just a note: The card in the images is slightly folded, but mine was folded completely. It had to be discarded. That is not the quality I would have wanted for my mother.”

— LM Moreno

“Disrespectful Disruption During Vigil Service Our family entrusted San Jose Funeral Home- East with my father’s vigil and services. Unfortunately, during one of the most emotional moments, while family members were sharing memories and speaking during the vigil, the service was disrupted by staff inappropriate behavior. In the middle of the eulogies, an employee began removing the cards from the flower arrangements in front of everyone. At the same time, the lights were being turned on and off, creating confusion and interrupting the atmosphere of remembrance and respect. This was deeply upsetting to our family and to the guests in attendance. A vigil is meant to be a sacred and uninterrupted time for loved ones to honor someone’s life. The actions of the staff felt inconsiderate and poorly timed. We expected professionalism, compassion, and respect during such a vulnerable moment. I hope this funeral home reflects on how important timing, sensitivity, and communication are when serving grieving families. If I could go without rating any stars, that would fit my level of disgust and frustration, I would. I will NOT be recommending your services to any family and or friends.”

— Julissa Luera

“Me and my family are incredibly grateful for the compassion, professionalism, and patience shown to us during one of the most difficult times our family has faced. From the very beginning, Tanya treated us with genuine care and respect, guiding us through every step of my mother/ grandmother’s funeral arrangements with clarity and kindness. She took the time to listen, answered all of our questions, and made sure every detail was handled beautifully. Her support brought us comfort and peace of mind when we needed it most. We truly couldn’t have asked for better assistance and will always appreciate everything she did for our family.”

— Ashley Salido