Aloha Oe Pet Crematory
91-1049 Lexington St, Kapolei, HI, 96707
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in Hawaii
$3,618 – $11,380
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $3,618–$11,380. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
What Families Say
“Losing my girl was one of the hardest. She wasn’t just a pet, she was family. Aloha Oe Pet Cremation treated her with the same love and dignity she gave me every day. From the first call to the return of her ashes, they were gentle, patient, and compassionate. They brought grace to grief, and I’ll never forget that.”
— Chasity Mri
“I would choose ZERO if that was an option. Alicia was rude, lacking compassion and empathy. When I asked her to Clarify the paw print option on the cremation form assuming it would be my beloved pets paw print she acted very annoyed, leaving my beloved pet on the side of her vehicle as she rushed to leave expressing I was wasting her time and making her late for 2 other pick ups. She was here less than 5 minutes. This was so unprofessional! A grieving customer should not have to endure this kind of treatment! I would never recommend this business. Alicia is cruel and I am exposing her bad behavior. I am extremely disappointed!!!”
— Marlo Tapusoa
“I sadly lost my dog when I left him with uncle Ernie to watch when I was on the mainland. Kiki drowned in his pool. I didn't know it at the time but two of his other dogs had also drowned in his pool. I contacted Aloha Oe crematory to pick up my dog and cremate her because I saw an urn at my uncles house. It was a really nice urn so I decided to use them. My uncle told me not to use them because they refused to adopt a dog to him after his dog drowned in the pool. He was told that he could not be approved to adopt because of the risk on the property for another dog to drown. Even though his 2 dogs died as well as my dog, he still has not secured the pool area. Its just so so sad. After I got Kiki's ashes back, I thought I should do a review. Then I saw that my uncle did a negative review. He was really just mad because they wouldn't adopt to him. And I lost my Kiki girl because he still doesn't think his property is dangerous. Take care of your pets.”
— Loving Life
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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