Memorial Care Center

“Really terrible experience with MCC. My dad was sent here after discharge from the hospital for a bladder infection. He was supposed to receive short term care that included PT and OT so he could regain the strength he'd lost during his hospital stay and return home. His first day there was two day before Christmas so it was understandable that nothing was done right away. However, nothing was done the following week either. He was not evaluated for PT and OT and did not get a treatment plan. He was walked down to the PT room to a 10-15 minute workout that was too much for him. There was never a care team meeting or discharge date. He was evaluated by a social worker who determined he had severe dementia while also admitting they weren't fully sure why he was there. (The infection he had can cause cognitive impairment. We told by the hospital that some of the medications he was on could also contribute to this). My mom was rudely given the option to send him to a nursing home or bring in a 24/7 nurse for home care. She very sarcastic to my mother when my mom told her she had experience in caring for a person with dementia (her mother). Dad began to complain about stomach pains several days after he entered MCC, but our concerns were dismissed. When more symptoms appeared, our concerns were again dismissed as "oh the flu is going around". He tested negative for the flu but they were still dismissive. After several days of increasing symptoms and complaints a nurse called us to tell us he was being sent to the ER and asked why he was originally hospitalized and why he was even at MCC. She said she couldn't find the information on his chart. No one at MCC seemed to have any idea why he was even there which is absolutely terrifying. The only communication we got was one meeting with the doctor on the first day and the social worker call about their testing results. No other communication was given because again, no one seemed to know why he was there. Staff got snippy when asked questions about his care. If MCC is the top rated short/long term care facility in the county it scares me to think what the others are like. Avoid sending your loved ones here.”

— Ocean24Girl

“My mom was at MCC in March of 2025 and I do not want to share my mom's complete experience/information but I do want to warn people that I would NOT under any circumstances send yourself or a loved one here! They are especially not equipped to deal with older people. I do not understand how they have the rating that they do. I do not have the money or the time to fight them in court, and because my mom did not pass while there it would be hard to prove she died of their neglect but she was gone within 5 months of leaving there (which that was a whole other story, getting her out of there) and let me tell you for certain that they sent her down the path to her passing. She left there unable to walk, underweight, under nourished and with a stage 3 pressure sore. The only thing I can do now is WARN people of this place! please fight for your loved ones and yourself and refuse this place.”

— Erika Watters

“DO NOT PUT YOUR ELDERLY LOVED ONES IN THIS FACILITY IF THEY NEED ANY ASSISTANCE! I didnt read reviews before we put our loved one there and honestly may have even thought they were isolated incidents. They are not. After reading basically our situation so similar to Ocean Girl I could not sleep with thinking about others going thru what we went thru. While the reason our loved one was there was different from hers- the lack of attention from the staff was the SAME. Our mother went in right before Christmas and it was like she didnt exist. No PT, no care plan, no one knew any answers to any questions. Response was always- its the holidays. Our mother has slight dementia which appeareded to translate to them- not worthy of care. My mother begged me every day to take her out and accused me of wanting her in there which broke my heart because of soon as I felt I could get her from there I was going to. When we FINALLY met to get a care plan after having to beg for one- it was brought up that I had interfered with her getting PT one time due to visitors. NOT TRUE! When I told my mother who was very lucid during then who knew herself that was a lie, she knew me well enough to know I was not going to keep her in a place that you couldn't trust and would be getting her out ASAP. You see I was labeled a problem when I had a come apart due to my mother not being taken to the bathroom for 40 minutes when I caught the tech just chit chatting when I made 2 passes by the desk. Her call light had been turned off and then she was forgotten.Turning off call lights is a priority there. The staff will all pitch in to keep them off but attend to the REASON WHY you will hear- not my job. When I lost it because we had been admitted to the facility and forgotten already and I demanded to see administration then I saw that was a mistake. I saw the intimidation for my mother start. One day I walked in and I saw the tech in my moms face with the call button on the floor on other side of my mother's bed and the look on my moms face. The tech couldnt get out of the room fast enough. I almost called Belleville PD to file a report. Besides ever putting my mom there that is my other regret that I didnt file a report. My sister then called administration and we werent to have that tech anymore. My mother also then got a room mate so we felt she was safe at night. The day that tech who we were told my mother would not have anymore walked into her room again- we took our mother out of there. The medical staff and PT employees are rivals instead of team players. This rehab does not have enough legs for the wheelchairs. Our 85 year old mother with a broken hip would have had her legs dangling had we not been there. Her staples were not taken out soon enough per her surgeon. I told him- I begged for answers every time someone checked her staples and the response was always- " I will check and get back to you." No one did! It wasnt until I demanded an answer at our LONG OVERDUE care plan and they saw in my chart that we were starting to contact surgeon on our own and those staples were then taken out that day. Bed pans were barely rinsed and put in bedside table drawers.”

— Rita Biffar