Goldsteins' Rosenberg's Funeral Directors Atlantic County

“I wanted to wait to cool down before posting this review, yet after sharing my story about my 100 year old grandmother’s funeral with friends, family who couldn’t attend, and colleagues, I have been repeatedly assured that the events that occurred at the hands of this funeral home were unprofessional and unacceptable, to the point where I feel it’s necessary to write a review so others can be wary, ESPECIALLY since so many of these reviews are overwhelmingly positive. This review has been sitting in my notes app since the funeral in August, but as it still top of mind, I figured it was time to post it. The day before her funeral, I accompanied my mother and sister to the funeral home to identify my Mommom’s body. She was laid to rest beautifully, but that is the end of any positive thing I have to say about this experience. We were told to arrive between 2:00-3:00, so we arrived at 2:35. As we grieved over the casket, the funeral director Steve appeared near the doorway, cleared his throat, and began checking his watch. It had been ten minutes. Steve, if you see this review, just because this is your job and you bear witness to death and grief regularly, that does not give you an excuse to devalue the grieving of others. Although we had another 15 minutes to say our goodbyes, we felt pressured to leave. The next day, during the funeral, Steve led the service. You would assume, having been in the business for 50 years, he would be a consummate professional, but he failed our family in many ways. To start, he neglected to silence his phone, and as he spoke it rang from his breast pocket AT FULL VOLUME FOR AN UNCOMFORTABLY LONG TIME, with the ringtones ranging from wind chimes to a clown honking noise, which repeated to indicate a voicemail. I wish I was exaggerating. Rather than apologizing, pausing, or starting over, Steve made several failed attempts to silence his phone WHILE HE CONTINUED TO SPEAK, gave up, and quickly blundered his way through the rest of the ceremony. When it was time for the mourner’s Kaddish, the most essential part of any Jewish burial, he sped and mumbled through it so severely that not even the most devout amongst us could keep up or follow along. It was embarrassing. He rushed through the end of the ceremony, did not inform anyone, as he had been asked to do, of where to go next, and left all the mourners standing there awkwardly, instead. Our family ordered a car service through Goldstein Rosenberg’s, and I ask them to reconsider the company they work with - our driver, Mike, went from providing light banter to insulting my aunt, who (having just buried her MOTHER) was simply trying to fill the silence. He made several unnecessary turns and detours while bringing us to lunch, citing his GPS was malfunctioning… However, he also told us he lived ten minutes from the location after joking that he could stop by a local bar for some drinks while he was waiting for us. Making a drunk driving joke to a grieving family when you’re RESPONSIBLE FOR THEIR SAFETY is both uncouth and unprofessional. On top of this disrespect, there were no tissues or water provided, which would have been appropriate for the situation. Mike said “they haven’t been stocked yet.” All of this to say, if you’d like to feel insulted and like the death of your loved one ultimately does not matter, this is a great place for your business.”

— Alexis Rose

“REVIEW PREVIOUSLY DELETED BY THIS COMPANY If you want a respectful experience, DO NOT GIVE THESE PEOPLE YOUR BUSINESS. My grandmother passed recently and my immediate family went to go identify her body at the funeral home. We were greeted by Ryan, who mispronounced our last name four different times in four different ways. I started speculating if he was antisemetic considering the name was written down in front of him. We later saw my grandmothers body, which was prepared beautifully. We grieved and cried over her casket but were interrupted by Steve, who cleared his throat and began checking his watch in the doorway. He told us we needed to leave by 3 but at that time it was roughly 2:45. Steve also spoke at her funeral yesterday and it was a huge embarrassment to us all. During the readings, his phone went off a number of times, the ringtones varied from wind chimes to a clowns horn honking and he made absolutely no effort to suppress them. He should have apologized in that moment but instead struggled to turn off his own phone and ultimately gave up and rushed through the ceremony with ringtone interruptions. He also mumbled his way through the mourners kaddish and sped through it so no one could keep up. As I stood over my grandmother's grave, crying and saying goodbye, Steve thought that was a great enough time to tell everyone to line up and leave. There should have been absolutely no rush. He interrupted so many emotional moments with complete disregard for the families feelings. Steve, if you happen to read this review, let this be your sign that you need to retire.”

— Grace Fox

“Eileen was a pleasure to deal with, providing expert guidance, certainty and comfort. She made the process much easier for me and handled all of the details of the funeral and burial during a time when it was hard for my family to deal with our loss. Eileen and Steve were always responsive and compassionate. Thank you Roth-Goldstein and team.”

— Dan Geiger