Precious Paw Prints Crematory

“We had a similar experience as Marina Fabian, a phone call that showed ZERO compassion for our traumatic situation, repeatedly saying she needed paid, does not do pickups because she doesn't carry her credit card machine with her ( welcome to the 21 century, buy a SQUARE even the Girl Scouts use them to sell cookies). Multiple complains about times she would allow a drop off before a time was decided. This business is clearly about her her her and not the type of customer service it requires. I wouldn't allow these people to handle disposal of a dead flower arrangement, it was horrible, unprofessional and compassion was clearly not in her wheel house. We drove our pet to Reno and had amazing service from Beloved Friends and our needs were met without multiple issues described above.”

— Chuck Farnham

“Not an easy experience for such a sensitive service. I lost my DomDoms in my arms at home on Friday 11/10/17 @ 230am. I watched him die of a heart attack in my arms, so naturally I was very sensitive that morning. After 7am, I finally worked up the courage to call around to find out who could cremate my sweet boy and get paw prints made so that I may have a memorial tattoo done for him. I found Precious Paw Prints available close by in Fallon. I could not find hours listed so I called a little after 7 hoping to hear hours on the machine. Unexpectedly, the lady ended up answering the phone. I asked "I was wondering if you cremate pets." to which she replied "Uh, you can go ahead and call me back after 9." Rude? Don't answer the phone before hours and give people attitude about calling too early. I politely thanked her and I did as she requested and called back shortly after 9 to ask how much everything cost and when I could drop him off. She seemed to be nice during the 2nd call. She explained that she was out running errands and that she would be back in 45 mins (945am about). I decided to drive myself and my dog's body to the cemetery about 930. I didn't expect her to show up right at 945 so I did not mind waiting at all. However she finally showed up at 1050 am. I went inside and she told me she was running late that morning. I have been patient and polite with her throughout this entire encounter. She took my dog's name and I asked her "I would like the ink paw print on paper so that I may get a tattoo." She wrote down what I wanted, charged my card, and I put my dog in the back of her vehicle. She told me he would be ready Saturday and to call her. I confirmed "after 9?" She said "Yes". I called next morning about 930, and she said that he was not ready, that she had fallen behind and to call back Sunday. I asked her again "After 9?" She replied "Yes after 9." Sunday I called after 9 to which she told me "Oh, he won't be ready til after Noon. I don't go into the office on Sunday til later in the day." That would have been nice to know on Saturday. This experience with Precious Paw Prints was NOT pleasant NOR easy since the beginning. She is not open about her schedule at all. I understand she is desensitized to this service, but customers using this service should be treated respectfully and patiently. I was never rude to this lady, I was not demanding, I did not harass her, I did not deserve this insensitive treatment - no one does. This entire weekend could have been handled much more professionally. Not to mention the ink paw print did NOT come out well at all. They either used a weak ink pad or something because the paw print barely came out on the paper. Now I have to plan something different for the memorial tattoo I wanted for my dog. I will never get another paw print from him. Thanks for the horrible experience and I will be telling everyone not to bring their pets there. I would have rather spent extra money at my vet 30 minutes away to have had all this done PROPERLY but too late now.”

— Linzee M

“Loretta is just the Best! She is kind, caring and compassionate. I have lost my mother and a couple of dogs and every time Loretta has gone above and beyond for me and my family. I truly can't thank Loretta enough for the all the services she offers to the community, and for her wonderful hugs too. Loretta you are an amazing woman, THANK you for ALL that you do.”

— BUM