Phillips Brothers Funeral Home
1810 Brockett Ave, High Point, NC, 27260
Questions to Ask When You Call
You're not expected to know this. These questions help you compare and avoid surprises.
“Can I see your General Price List?”
Federal law (FTC Funeral Rule) requires them to give you itemized pricing. You have every right to ask.
“Do you accept insurance assignment?”
This means they bill the insurance company directly. You don't pay thousands upfront and wait to be reimbursed.
“What's included vs. what's extra?”
Packages may not include everything. Ask about the casket, embalming, transportation, facility fees, and death certificate copies.
“Do you offer payment plans?”
Many funeral homes allow you to spread the cost over time. Ask about down payments, terms, and financing options.
Know Your Rights
The FTC Funeral Rule protects you. Every funeral home must provide an itemized General Price List if you ask — in person or over the phone. You are never required to buy a package and can choose services individually. You also have the right to use a casket purchased elsewhere.
Payment & Financial Options
Average in North Carolina
$2,246 – $7,063
Source: NFDA 2023 · Direct cremation to traditional burial
If they had life insurance, it can cover this
Funerals in this area run $2,246–$7,063. If your loved one had a life insurance policy, the benefit can cover these costs — and we'll file the claim and handle the carrier for you, even without the policy number. $0 upfront, and nothing if it doesn't pay out.
Services Offered
Business Hours
What Families Say
“I've always heard, "one bad apple spoils the whole bunch. " Bereavement is a time that compassion should be shown to ALL that comes to celebrate the life of the love one that has transitioned. It saddens me to know that this company paints the illusion of first class service, with their motto being " Friends you know" and then allows one of their workers to be very rude and disrespectful to the people that they know and have supported them for years. It's even sadder to know that the owner is very well aware of the workers attitude and acts as if it doesn't matter. This is not the first time and from the looks of things, I'm about certain it will happen again, maybe even to you and your family. Believe me when I say, I never wanted it to come to this but I am human and I do have a heart. I refuse to let this man whom does not have a clue of what etiquette is, disrespect me again. I do not have to pay anyone to argue with them, especially when I'm the customer and his job is to give good customer service. If that's the way they treat people that they know, I can only imagine how they would treat someone that they do not know. (What a friend!) I say, if you decide to go there, BEWARE the worker is still there.”
— Ariana Flowers
“I've always heard, "one bad apple spoils the whole bunch." Bereavement is a time that compassion should be shown to ALL that comes to celebrate the life of the love one that has transitioned. It saddens me to know that this company paints an illusion of first class service with their motto being, " Friends you know" and then allows one of their workers to be very disrespectful to people that they know and have supported them for years. It's even sadder to know that the owner is very well aware of the workers attitude and acts as if it doesn't matter. I say to you BEWARE if you decide to go there. What a friend!”
— Michelle Alston
“This is a very professional establishment with a caring and extremely knowledgeable staff. We used them first for my mother about four years ago and we just used them again for my brother. Both times they went out of their way to be helpful and considerate to us. I would recommend them to anyone.”
— Gwendolyn Walker
We can help with what comes next.
We file the life insurance claim and recover unclaimed property — the payout can help cover costs like these. $0 upfront.
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