Forbis & Dick Funeral Service

“My precious mother entered her eternal home on 9/23. I waited until the following day to have her body moved to the funeral home. Unfortunately, I mistakenly had her taken here. I scheduled an appointment with Kevin Matthews. He did the bare minimum. I saw him the day I went in and all other communication was via text, email or phone. His conduct was unprofessional. I understood completely that the service would have to be in its entirety before it actually occurred. His text, email and phone call the day before the scheduled service with his threatening tone were not acceptable. I had provided them with an insurance policy but I was forced to pay over $4000 before we could proceed. He ceased his service and sent a replacement who was kind and compassionate. Interestingly, I contacted the insurance to ensure the claim had been paid and was informed all but $148 had been paid 2 weeks prior. When I called requesting a refund, I was given the runaround. I was told they wrote checks once a month. After thinking about this a while, I called back to say this was unacceptable. I was forced to pay in full before the service and they hadn’t even mentioned they had been overpaid by the insurance. I deserved to have my money refunded immediately. I requested a return call from Joe as I was told he was my contact person after Kevin abandoned his duties. Numerous messages and emails with zero response. It wasn’t until I said he should man up that he returned my call. Totally not a compassionate place in your time of grief as they seem more interested in getting their money but not as interested in returning yours. Response to owner: Why would I call you back? My numerous phone calls and emails to Joe went unanswered. He returned 1 phone call. His avoidance of me and my concerns was cowardly, definitely not management material. And why wasn’t I contacted immediately when you received the insurance payment as I was owed approximately $4800. I should not have to chase down my money or wait for it.”

— Melody Oliver

“Your staff has always been so respectful. Everything was handled professionally and with great care. Thank you so very much.”

— stacey taylor

“Wonderful family owed business. When my dad passed away they went above and beyond to make the process as easy as possible. Additionally, the staff was incredibly kind, empathetic and trustworthy I felt at ease knowing they would take good care of my dad and help our family through this difficult time.”

— Josie Clark-Trippodo