Jackson’s-Burks-Walker-Tippit Funeral Directors

“I recently attended a friend’s grandmother’s funeral at BWT. While this was not my first funeral there, it had been many years since I had attended a service at their facility. Unfortunately, the quality of service and level of customer care has significantly declined compared to 10–15 years ago. BWT used to be a five-star business when Harold, Jeff, Brad, Ben, and Steve were on staff assisting families. During this service, I observed only three employees on site, with just one individual attempting to manage nearly everything—pinning flowers on pallbearers, seating the family, assisting family with questions, directing guests, handling the sign-in book, and giving directions to restrooms. He was clearly overwhelmed. The family contacted me the night before the service and asked if I would run the music and slideshow because the facility’s technology was outdated. Upon arrival, it was obvious the equipment had not been updated in years. They were still using CDs in 2025. The televisions were low resolution, and the system was difficult to work with. Their internet wouldn’t maintain a connection. I had to use my phone’s hotspot. A family member who is a licensed funeral director had to step in to assist pallbearers both at the funeral home and later at the graveside. Having one funeral director manage an entire service from start to finish is poor business practice—especially when other staff members were present and could have assisted. Additional issues compounded the stress for this grieving family. The printed programs had to be re-run and redistributed to all guests just before the service. Most concerning, the grandmother was initially placed in the wrong casket and had to be moved to the correct one prior to the service. They forgot to do her manicure before the family viewing but had it done when the family arrived before the service. This was an extremely stressful experience for a family already navigating loss. The family did meet with Renee the following week to discuss the mishaps. She did offer a small refund for their troubles. However, it will never erase the stress they felt during this time when they should have been focused on sharing memories of Nanny. If you are looking for a hands-on, do-it-yourself funeral experience, BWT may meet your needs. Otherwise, families may want to carefully consider their options.”

— Jamie Womack

“The staff cared for our family with such warmth and understanding while helping us arrange cremation services. They explained the entire process clearly, handled all paperwork, and made sure our wishes were honored with dignity. The facility was peaceful and welcoming, and communication was consistent from start to finish. My Grandfather's remains were returned to us quickly, within days, which brought our family great comfort and peace. We are deeply grateful for the respect and compassion they showed and would highly recommend them to any family needing cremation services”

— Dennette Rae Harper

“This is absolutely the worst funeral home in Tyler. In a time of grief, you need to know your loved one is being treated with respect. This facility does nothing on site. Each service is outsourced, and they have low standards. Our family could not grieve during service for fear of errors by BWT. My grandmother was placed in the wrong casket. They absolutely tried to pass it off as the casket we chose. Wrong! We paid $75 for hair and nail polish. It had to be redone day of funeral by my aunt. Nail polish looked like a small child applied it. I had to have a friend work A/V because they have no one qualified to run equipment from early 2000s. Thank goodness we had a funeral director in our family to help get pall bearers lined up and assist them with their jobs. The programs had to be copied 3 times due to errors. We've had 3 funerals prior with BWT and they were flawless. They once had 6 funeral directors on staff and now have 1. Mr. Harold Jackson would be ashamed of what his children have done to this establishment. I would leave 0 stars, if allowed.”

— Selena Ezernack