Daniel Keenan Funeral Home

“If I had known then what I know now, I would not have chosen Daniel Keenan Funeral Home. My husband and I lost our baby during my first trimester and chose cremation to honor them. After I went through active labor and delivered our baby, Daniel Keenan Funeral Home picked them up the next day on Wednesday. We came in promptly to complete all paperwork and were clearly told that the cremation would take place Thursday morning, with ashes ready for pickup by Friday or, at the latest, Monday. On Friday, after I reached out, I was told there was a delay due to the state. After hearing nothing further, I reached out again on Tuesday. After multiple attempts, I finally spoke with Vicky, who told me my baby could not be taken to the crematory because they were busy due to another service and that cremation would occur Wednesday, with pickup on Thursday. Thursday came with no call or update. I spent hours calling repeatedly while postpartum and grieving, desperate to know where my baby was. After approximately 30 calls, Jim finally answered. He told me my baby had already been cremated and would be ready for pickup the next day at noon. I explained that due to the repeated delays and lack of communication, I wanted to pick up my baby myself. Jim said he would contact the crematory to see if that was possible and promised to call me back within 10 minutes. Despite me begging him through tears, he never called back. When I called again, Vicky told me something completely different—that my baby had not yet been cremated and would be ready the next day. When I questioned the repeated inaccurate timelines I had been given throughout the week, she insisted they were only “estimates,” despite previously communicating them as definitive dates. Again, at no point were we ever told that these were merely estimates. At no point was I informed that delays of this magnitude were possible, nor was I proactively contacted about issues. I was later given conflicting explanations for the delays—first the state, then my midwife. No one in the office appeared to know what was actually happening.”

— Taylor

“This was my first time ever taking on the arrangements of a loved one. I was referred to Daniel Keenan Funeral Home by Lori of the Albany Diocese. My cousin Harry Donnelly was a disabled man, and a warden of the court. I was not in the position to be put into a high cost funeral. I worked with Emily Sumner who was our funeral director. I was not pressured into anything, as Emily worked hard and diligently to help me come up with the best possible solution to fulfill Harry’s wishes, and give him the best services possible. Emily was very caring and compassionate. She also worked with the Diocese and social services to help cover the cost of Harry’s expenses. She went above and beyond, and most definitely exceeded our expectations. She also made sure that a Roman Catholic priest would show up, in which we were very lucky to have Father Gray present, as we laid Harry to rest. Emily and the staff at Daniel Keenan Funeral home did us a great service, and left no stone unturned. We were very fortunate to have had their support and care, during a very difficult, and grieving time our lives. Very clean place, and very professional people to deal with. Grief counseling is also offered to families that are having difficulties grieving after a tough loss. First that I have ever heard of, which is a plus. Thank-you Emily and the staff of Daniel Keenan Funeral Home for your services. You guys were great, and very much appreciated!”

— stacy murray

“When our dad passed away, we were lucky our parents had pre planned their funerals. My sibling and I knew that Keenan’s would take good care of him. I spoke with Jim after Dad died, and went to Keenan’s two days later for final arrangements. Jim was kind, empathetic and professional. Keenan’s took care of everything. When I called with follow up questions, I was treated again with patience and kindness. The wake and funeral went smoothly and beautifully. The Keenan’s team anticipated our every need. Vicki helped me with a question after the funeral and Julie has reached out to see if we needed anything further. I highly recommend and am grateful for Keenan’s experience and compassion.”

— Margaret C.