E.H. Ford Mortuary Services

“I have been treated very rudely and terribly by the Ford Funeral Home My husband died on Nov 8th unexpectedly No one notified me until I asked a friend to check on him.and was told he has passed on nov 8th. I found out on nov 11th. I called 3 or 4 times asking to please speak to one of the Fords I last spoke with Margaret who was very rude to me I am in a state of devastation They would not allow me to view even his hand. His 2 kids told them we were divorced but we are not. I talked to 2 other funeral home directors who said divorce should have been confirmed as his wife I knew what he would want. I had just talked to him Friday the day before. I have so much worry as to what happened to him in 12 hlurs. I had just spoken with him Friday and he was fine The funeral home would not give me information until Margaret in a rude way said a few words. In a rude and condescending manner. I wanted to see his body to say goodby. Even is hand or top of hishead. I realize 4 days post death is not a good time to see your loved one but I was an er trauma nurse and I have seen very bad things I knew I could do it.. But I had drivers license ins card and other items to prove I was his wife. They told me 3 times the family said he was divorced and I kept saying no I was distraught and still am by the way they spoke to me. Margaret told me he had not been cremated waiting on dr signature from VA but my husband was not a veteran and never went to VA. He should have had autopsy. We were in contact several times a week and saw one another at least at least once a month. In fact I tried to contact everyone I could to check on him as I was expecting him sun or mon. I will love him all the rest of my days. We had been together 30 years and march 17 26 would be our 27th wedding anniversary.the ford funeral home caused me unnecessary added grief He has yet to be cremated. I wanted to Witness him being place incrematory. To ensure it was him . I worry about if his ashes will really be his? Is he just tossed in a warehouse rotting? Do they have his body in a cooler?I want to be present at the cremation to make sure it is him I want to speak to mr or mrs ford I ha ve made several phone calls since last week and so taked to another mortician and lawyer I have heard stories about what happens to people like my husband Will his ashes be his? If he was in cooler and was barely 5 days post morten why would not they give me an opportunity to come to their funeral home? He and I were living in separate places but still married He even took me to the dr.just recently and visited every 2 weekz I spoke with 2 funeral directors of other facilities in Memphis one of which I wanted him at. iI had a lot of id even dl and friends to attest we were married and had recently seen us together severaltimes. . And I should have breen listened to by the rude people I spoke to at eh ford. When you are in shock and grief stricken they said I needed to bring marriage license but my marriage license was a safe at the house and I was locked out .I wish I could have some assurance that he is really there and his ashes will be his I just wanted to see him and say goodby and be present as they begin the process to make sure it is his body.i called on the 11th when I found out but no one would return .my call and never did I continued to call many times and was treated rudely I have spoken with both a .reliable. mortician and a lawyer but have not started case yet. I am willing to speak to the Fords in charge. Before it is turned over legally but I have not heard from them And yes they were given incorrect information by his children but I could have easily proved my identity if the funeral home would have given that opportunity I am told the fb did not do their due diligence. So rest in eternal peace my love I hope your body was and is being treated respectfully and your ashes will really be yours”

— Gigi (Gigi)

“I would not recommend this funeral home and if I could give them no stars that would be more suitable. They severely lack empathy nor are they courteous to grieving families. They are money hungry and my personal opinion corrupt. My child’s body smelled very badly and use old outdated material and old he funeral car was raggedy and making weird noises. The draping and casket covering they used on my child was faded and like I said I could smell my child’s body before I even got up close on him. I haven’t been able to put into words how traumatic my experience with this fine home was until now. They are rude and made me feel as though it was all about a dollar. My child had life insurance which they made out like it was a problem in attempt for me to pay cash. Already under severe stress I was hustled out of cash for a very dissatisfying service. My child had already been embalmed had a casket as he’d already had another funeral in Maryland prior to his body being shipped to Memphis for his final service. All I can say is go where you are respected, appreciated and where you know your family will be treated professionally.”

— Alexis Jones

“I would not recommend!!! The place is so outdated and not appealing at all. The day of the viewing(wake) they had my cousin's body in a small room with a desk pushed up on the wall and a couple of see through partitions trying to hide paperwork and other junk. The day of the funeral I was passing out corsages to my family in the little area up front as they were coming in the door. A man came over and said "you need to do that somewhere else, you are clogging up my area. I said once I am finished passing them out I will get out of this area. He said no I need you to do it now. I told him no. He tried to stir me down like it would scare me and then said just get out of the area along with some more rude words. My sister then said, you are not gonna talk to her like that, why would you talk to a lady like that anyway. He said he talked the way he wanted to and we must not know who he was. He had on a mask so we couldn't see what he looked liked and definitely didn't know who he was. He kept going back and forth with us and then a older woman got up and started talking just as crazy! Then my brother stepped in. If was too much to be going on at a funeral. And then they wasn't showing people where to go or what to do. Family was sitting here, there and everywhere. It was really unorganized and unprofessional. Again....Do not recommend!!!”

— ALICIA ALLEN