Resthaven Park Cemetery

“Funeral services and purchasing a burial plot for the unexpected death of our brother were handled with exceptional compassion and professionalism by the entire team. The experience, while heartbreaking, was made more bearable through their impeccable service and genuine empathy. Marisol demonstrated remarkable patience and knowledge in guiding us through the process of purchasing a plot during such a difficult time. She took the time to drive us around the cemetery, carefully helping us look for a special and meaningful resting place for our brother. Willow was deeply empathetic and treated our grief with great respect at every step. She took great care in arranging the funeral services, ensuring every detail honored our brother’s memory and supported our family’s needs. Our brother’s body was treated with great care and dignity by the staff, which brought us comfort in the midst of our loss. Their professionalism, respect, and attention to detail were evident throughout the entire process. We are profoundly grateful to Marisol, Willow, Juli, and all of the staff members who supported us. Their kindness, empathy, and impeccable service turned an incredibly painful moment into one filled with compassion and honor for our brother’s life.”

— Mabis Serrato

“Friday Dec 19th, marked two years since my sister passed away. I went to this cemetery with my daughter to visit her grave—an already incredibly emotional and painful moment. As my daughter and I were getting into our car at approximately 5:45 p.m. to leave, a security truck pulled up beside us and shined a bright spotlight directly into our vehicle. I rolled my window down and was immediately yelled at and aggressively ordered to leave. When I asked why he was yelling, the guard claimed he “knew me,” said I was “always here,” and that I should know the rules. This was completely untrue—I had not been able to visit in months—but regardless, nothing justified his behavior. When I asked for his name, he refused and would only identify himself as “security.” He continued yelling and told me to “get the hell out of here.” As I attempted to leave, he backed his vehicle behind mine and turned his bright lights on, creating an intimidating and hostile situation while I was visibly emotional and crying in my car. At the gate, another security guard was present. When I asked what the hostility was about, he laughed. When I asked for their names, I was again told only “security.” I paid $65,000 to lay my sister to rest here. I never imagined that visiting her grave—especially on the anniversary of her death—would result in being treated with aggression, humiliation, and a complete lack of compassion. I reached out to West Resthaven’s General Manager, Chris Hopkins, to report what happened. While he said he was sorry, he minimized the situation by stating that security is necessary and that it may have just been an “off day” for them. I told him that I now feel afraid to return to visit my sister because I do not feel safe. His response was deeply disappointing. I am sharing this so other families are aware. Cemeteries should be places of peace, compassion, and respect for those who are grieving. Last night, this place was none of those things. This is not okay, and it is not a safe or appropriate environment for anyone mourning the loss of a loved one.”

— stephanie kaiser

“Where do I even begin. My dad has been buried here from 20 years and in the beginning this place was green, well kept and just so peaceful when visiting my dad. Over the years especially the last 5-6 years it’s been overwhelming visiting him as this place looks very run down. Every time I visit him there is trash and dead weeds which looks like a dump. Ive been very understanding and very patient but enough is enough. I’ve tried to bring up my concerns to managers in person because I’ve called, emails in fact have left voicemails and NO one ever calls me back. My dads head stone has been damaged twice and the second time I could not believe no one called so I took it upon myself to pay out of pocket to get it fix as this place is very unprofessional. Now this time around his vase is damage along with the vase holder and trying to get this place to fix it will take months or better yet probably won’t ever get fixed unless I pay someone to fix it. The pictures shared are just some of the times however it’s always like that and I visit on a regular basis.”

— Luisa V.